Organic Prairie shipping information

Shipping Information

Severe Weather Shipping: Severe weather may cause shipping limitations and could affect delivery in certain regions. Please log on to FedEx.com for service alerts and the most up to date areas that are impacted, or contact us at 1-877-662-6328 for order inquires.

Update:

Due to accelerated order volumes with FedEx in some regions, we anticipate the possibility of shipping delays of 1-2 business days for some orders. Our fulfillment team is working to process your order as quickly as possible. Rest assured your order will be packed with adequate dry ice to ensure items arrive fully intact and frozen, regardless of time spent in transit. Thank you for your patience during this time!

  • Orders shipping to the Pacific Northwest may see additional delays. Please contact our Consumer Relations team at 1-877-662-6328 with any questions.
  • Holiday Shipping Deadlines

    Thanksgiving

    All orders are processed immediately and cannot be changed.

    Standard Shipping Orders

    • Place by November 17th, 9:00 AM CST - ships week of November 17th ***Thanksgiving Order Deadline***
    • Place after November 17th, 9:01 AM CST - ships week of November 30th

    Express Shipping Orders

    • Place by November 18th, 9:00 AM CST - ships same day ***Thanksgiving Order Deadline***
    • Place after November 18th, 9:01 AM CST - ships week of November 30th

    Rush Shipping Orders

    • Place by November 23rd, 9:00 AM CST - ships same day ***Thanksgiving Order Deadline***
    • Place after November 23rd, 9:01 AM CST - ships week of November 30th

    Christmas

    All orders are processed immediately and cannot be changed.

    Standard Shipping Orders

    • Place by December 15th, 9:00 AM CST - ships week of December 15th ***Christmas Order Deadline***
    • Place after December 15th, 9:01 AM CST - ships week of January 4th

    Express Shipping Orders

    • Place by December 21st, 9:00 AM CST - ships same day ***Christmas Order Deadline***
    • Place after December 21st, 9:01 AM CST - ships week of Dec 28th

    Rush Shipping Orders

    • Place by December 22nd, 9:00 AM CST - ships same day ***Christmas Order Deadline***
    • Place after December 22nd, 9:01 AM CST - ships December 28th

    * Please expect one additional day transit through December.  

    New Year's

    All orders are processed immediately and cannot be changed.

    Standard Shipping Orders

    • Place by December 15th, 9:00 AM CST - ships week of December 15th ***New Year's Order Deadline***
    • Place after December 15th, 9:01 AM CST - ships week of January 4th

    Express Shipping Orders

    • Place by December 28th, 9:00 AM CST - ships same day ***New Year's Order Deadline***
    • Place after December 28th, 9:01 AM CST - ships week of January 4th

    Rush Shipping Orders

    • Place by December 29th, 9:00 AM CST - ships same day ***New Year's Order Deadline***
    • Place after December 29th, 9:01 AM CST - ships January 4th

    * Please expect one additional day transit through December.

    FREE STANDARD SHIPPING on orders that exceed $200*

    * Alaska, Hawaii, Nantucket or Martha's Vineyard cannot receive free standard shipping or express shipping, these orders require rush shipping and transit may take up-to 2 additional days to deliver.
    * Severe Weather may impact shipments and delivery times. Please refer to tracking email, or go on to FedEx.com for most up to date areas that are impacted by severe weather.

    Shipping Timelines and Order Cutoffs

    Standard Shipping Orders ship on Monday and Tuesday at $15.95 per order, per address. *Orders arrive in 4-8 business days from order date.

    • Orders placed before 9:00 AM CST Monday, will ship on Monday.
    • Orders placed after 9:00 AM CST Monday - 9:00 AM Tuesday, will ship on Tuesday.
    • Orders placed after 9:00 AM CST Tuesday - 9:00 AM CST Following Monday, will ship on the following Monday.
    Express Shipping orders ship Monday - Wednesday at $49.95 per order, per address. Orders arrive in 3-6 business days from order date.
    • Orders placed before 9:00 AM CST Monday, will ship on Monday.
    • Orders placed after 9:00 AM CST Monday - 9:00 AM CST Tuesday, will ship on Tuesday.
    • Orders placed after 9:00 AM CST Tuesday - 9:00 AM CST Wednesday, will ship Wednesday.
    • Orders placed after 9:00 AM CST Wednesday - 9:00 AM CST Following Monday, will ship on the following Monday.

    * During peak Holiday season Express Shipping Service will only ship out Monday and Tuesday. See Holiday Shipping Deadlines for more details.

    Rush Shipping orders ship Monday - Thursday at $69.95 per order, per address. Orders arrive in 2-3 business days from order date.
    • Orders placed before 9:00 AM CST Monday, will ship on Monday.
    • Orders placed after 9:00 AM CST Monday - 9:00 AM CST Tuesday, will ship on Tuesday.
    • Orders placed after 9:00 AM CST Tuesday - 9:00 AM CST Wednesday, will ship Wednesday.
    • Orders placed after 9:00 AM CST Wednesday - 9:00 AM CST Thursday, will ship Thursday.
    • Orders placed after 9:00 AM CST Thursday - 9:00 AM CST Following Monday, will ship on the following Monday.

    * Standard Shipping ships FedEx Ground, Express Shipping ships FedEx 2-Day Air, Rush Shipping ships FedEx Overnight.
    * Some shipments near our fulfillment center will ship and arrive sooner than shipping expectations.

    Order Details

    • Orders are processed immediately. Please verify all items in your cart are correct, your billing/shipping addresses are valid, and confirm our shipping deadlines prior to placing your order, as changes can not be made once an order is placed.
    • Please verify telephone numbers are accurate. Carriers may contact businesses prior to delivery to verify someone will be available to receive shipment.
    • In rare instances, we may be able to edit an orders if contacted immediately after being placed.
    • It is very common for the dry ice to have dissipated upon arrival. As long as the product is cold to the touch, the quality has not been diminished. Simply place the product in your freezer or refrigerator (use product within 7 days when refrigerated)
    • Please contact our consumer relations team if you have special shipping instructions or questions about items prior to placing an order.
    • Orders placed with comments or requested are noted on order. We try to accommodate most requests, please contact our consumer relations team with any questions.
    • Please contact our consumer relations team immediately if you experience any issues with your order to receive prompt reimbursement.

    Shipping Details

    • Organic Prairie only ships within the 50 US states
    • Orders are shipped on business days only and take 3-6 days to ship.
    • Orders placed with special instructions or requested will be noted on order, FedEx may not be able to follow through with some requests.
    • Orders are shipped using FedEx.
    • You will receive an email with tracking information within 24 hours after your order ships.
    • Please track your shipment and alert any gift recipients that a perishable gift is on its way.
    • Because orders are processed immediately, we cannot cancel nor make changes to incorrect addresses or zip codes.
    • If you find an error with your shipping address, contact FedEx once you receive your shipping confirmation email.
    • Shipments may experience an additional day in transit during Holiday weeks due increased volume at FedEx.
    • Deliveries are driver release. This means packages are left without a signature.
    • Business Deliveries: FedEx will not leave packages outside of a closed business.
    • Organic Prairie is not responsible for delays due to a closed business, incorrect or incomplete addresses, or if delivery is changed via FedEx Delivery Manager.
    • P.O. Box, APO, or shippint to UPS Store addresses are not accepted.
    • Holidays, weather and other circumstances may affect delivery schedule.

    Consumer Relations

    Phone Toll Free 877-662-6328
    Hours 8:00 AM to 5:00 PM CDT (Monday - Friday)
    consumerrelations@organicprairie.com

    Organic Prairie
    1 Organic Way
    La Farge, WI 54639

    Organic Prairie Consumer Relations will be closed the following days in 2020:
    Memorial Day - Monday, May 25
    Independence Day -Friday, July 3
    Labor Day - Monday, September 7
    Thanksgiving - Thursday - Friday, November 26 & 27
    Christmas Eve Day - Thursday, December 24
    Christmas Day - Friday, December 25
    New Years Day - Friday, January 1 (2021)

    Recycling

    UPDATE: We've switched to 100% recyclable shipping containers! To align with our mission, we've been working closely with our 3rd-party fulfillment vendor, Crystal Creek, we are continuing efforts to reduce our carbon footprint!

    Our unique foam-free insulating package liners are made from sustainable, cotton enhanced fibers that are recycled and diverted from landfills helping to minimize our environmental impact and make the planet a safer an nicer place for everyone. Learn more about our liners' biodegradability at MP Global.


    If you currently have a foam cooler and are unable to reuse them, please check with your local recycling center about recycling your foam cooler.

    Get more information about recycling your cooler.