Organic Prairie shipping information

Shipping Information

Severe Weather Shipping: Severe Weather may cause shipping limitations and could affect delivery in certain regions. Please log on to FedEx.com or UPS.com for service alerts and the most up to date areas that are impacted, or contact us at 1-877-662-6328 for order inquires.

Update:

Due to accelerated order volumes, we anticipate the possibility of shipping delays of 1-2 business days for some orders placed on or after March 11, and an increased likelihood of products going out of stock at this time. Our fulfillment team is working to process your order as quickly as possible. Rest assured your order will be packed with adequate dry ice to ensure items arrive fully intact and frozen, regardless of time spent in transit. Thank you for your patience during this time!

Memorial Day Shipping

Organic Prairie will be observing the Memorial Day Holiday on Monday, May 25th. Due to the holiday, Organic Prairie will not be shipping orders Monday, May 25th. Shipments will resume Tuesday, May 26th. Orders during this time may experience additional delays due to the holiday. You will receive a shipping notification in your email once your order has shipped.

FREE STANDARD SHIPPING on orders that exceed $200*

* Alaska, Hawaii, Nantucket or Martha's Vineyard cannot receive free standard shipping or express shipping, these orders require rush shipping and transit may take up-to 2 additional days to deliver.
* Severe Weather may impact shipments and delivery times. Please refer to tracking email, or go on to FedEx.com or UPS.com for most up to date areas that are impacted by severe weather.

Shipping Timelines and Order Cutoffs

Standard Shipping Orders ship on Monday and Tuesday at $15.95 per order, per address. *Orders arrive in 4-8 business days from order date.

  • Orders placed before 9:00 AM CST Monday, will ship on Monday.
  • Orders placed after 9:00 AM CST Monday - 9:00 AM Tuesday, will ship on Tuesday.
  • Orders placed after 9:00 AM CST Tuesday - 9:00 AM CST Following Monday, will ship on the following Monday.
Express Shipping orders ship Monday - Wednesday at $49.95 per order, per address. Orders arrive in 3-6 business days from order date.
  • Orders placed before 9:00 AM CST Monday, will ship on Monday.
  • Orders placed after 9:00 AM CST Monday - 9:00 AM CST Tuesday, will ship on Tuesday.
  • Orders placed after 9:00 AM CST Tuesday - 9:00 AM CST Wednesday, will ship Wednesday.
  • Orders placed after 9:00 AM CST Wednesday - 9:00 AM CST Following Monday, will ship on the following Monday.

* During peak Holiday season Express Shipping Service will only ship out Monday and Tuesday. See Holiday Shipping Deadlines for more details.

Rush Shipping orders ship Monday - Thursday at $69.95 per order, per address. Orders arrive in 2-3 business days from order date.
  • Orders placed before 9:00 AM CST Monday, will ship on Monday.
  • Orders placed after 9:00 AM CST Monday - 9:00 AM CST Tuesday, will ship on Tuesday.
  • Orders placed after 9:00 AM CST Tuesday - 9:00 AM CST Wednesday, will ship Wednesday.
  • Orders placed after 9:00 AM CST Wednesday - 9:00 AM CST Thursday, will ship Thursday.
  • Orders placed after 9:00 AM CST Thursday - 9:00 AM CST Following Monday, will ship on the following Monday.

* Standard Shipping ships FedEx or UPS Ground, Express Shipping ships FedEx or UPS 2-Day Air, Rush Shipping ships FedEx Or UPS Overnight.
* Some shipments near our fulfillment center will ship and arrive sooner than shipping expectations.

Order Details

  • Orders are processed immediately. Please verify all items in your cart are correct, your billing/shipping addresses are valid, and confirm our shipping deadlines prior to placing your order, as changes can not be made once an order is placed.
  • Please verify telephone numbers are accurate. Carriers may contact businesses prior to delivery to verify someone will be available to receive shipment.
  • In rare instances, we may be able to edit an orders if contacted immediately after being placed.
  • It is very common for the dry ice to have dissipated upon arrival. As long as the product is cold to the touch, the quality has not been diminished. Simply place the product in your freezer or refrigerator (use product within 7 days when refrigerated)
  • Please contact our consumer relations team if you have special shipping instructions or questions about items prior to placing an order.
  • Orders placed with comments or requested are noted on order. We try to accommodate most requests, please contact our consumer relations team with any questions.
  • Please contact our consumer relations team immediately if you experience any issues with your order to receive prompt reimbursement.

Shipping Details

  • Organic Prairie only ships within the 50 US states
  • Orders are shipped on business days only and take 3-6 days to ship.
  • Orders placed with special instructions or requested will be noted on order, FedEx and UPS may not be able to follow through with some requests.
  • Orders are shipped using FedEx but may be shipped by UPS for some locations.
  • You will receive an email with tracking information within 24 hours after your order ships.
  • Please track your shipment and alert any gift recipients that a perishable gift is on its way.
  • Because orders are processed immediately, we cannot cancel nor make changes to incorrect addresses or zip codes.
  • If you find an error with your shipping address, contact FedEx or UPS once you receive your shipping confirmation email.
  • Shipments may experience an additional day in transit during Holiday weeks due increased volume at FedEx and UPS.
  • Deliveries are driver release. This means packages are left without a signature.
  • Business Deliveries: FedEx and UPS will not leave packages outside of a closed business.
  • Organic Prairie is not responsible for delays due to a closed business, incorrect or incomplete addresses, or if delivery is changed via FedEx Delivery Manager or UPS My Choice.
  • P.O. Box or APO addresses are not accepted.
  • Holidays, weather and other circumstances may affect delivery schedule.

Consumer Relations

Phone Toll Free 877-662-6328
Hours 8:00 AM to 5:00 PM CDT (Monday - Friday)
consumerrelations@organicprairie.com

Organic Prairie
1 Organic Way
La Farge, WI 54639

Organic Prairie Consumer Relations will be closed the following days in 2019:
Memorial Day - Monday, May 27
Independence Day - Thursday, July 4
Labor Day - Monday, September 2
Thanksgiving - Thursday - Friday, November 28 & 29
Christmas Eve Day - Tuesday, December 24
Christmas Day - Wednesday, December 25
New Years Day - Wednesday, January 1

Recycling

UPDATE: We've switched to 100% recyclable shipping containers! To align with our mission, we've been working closely with our 3rd-party fulfillment vendor, Crystal Creek, we are continuing efforts to reduce our carbon footprint!

Our unique foam-free insulating package liners are made from sustainable, cotton enhanced fibers that are recycled and diverted from landfills helping to minimize our environmental impact and make the planet a safer an nicer place for everyone. Learn more about our liners' biodegradability at MP Global.


If you currently have a foam cooler and are unable to reuse them, please check with your local recycling center about recycling your foam cooler.

Get more information about recycling your cooler.