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Frequently Asked
Questions

My Account

How do I reset my password?

From the account login page, click on the link for "Forgot Password?" and complete the online form.

How do I create my account?

Choose the account login icon located next to the cart icon at the top of the page. Click on the link "Create Your Account Now" and complete the online form.

How do I change my billing information?

For your security, billing information is not stored on our site. Each time you place an order you will be asked for billing information.

Where do I view my order history?

After you log into your account, your order history will be listed for you.

Products

What's the difference between organic and all natural?

Organic foods are ALWAYS third-party certified to comply with strict, far-ranging USDA organic regulations. “Natural” foods are NOT.

What are the health benefits of organic meats?

Meat is a great source of protein, fat, iron and vitamin D that is more digestible than other food sources. Organic meats also have higher omega-3 fatty acids and lower fat than conventional meats.

Are all your items certified organic?

Yes. At Organic Prairie, we raise our animals with everything they need and nothing they don’t. You won’t find things like chemicals, antibiotics or harsh pesticides on our farms, because we refuse to let unnatural elements tarnish what goes onto your table.

Are your animals humanely raised?

Yes, at Organic Prairie, we provide respectful, humane animal care on our farms. We provide our animals with as much time outside as possible, where they can freely forage and feed on plenty of fresh organic grass.

What sets Organic Prairie beef apart from others on the market?

Organic Prairie's certified organic beef is free of artificial pesticides, fertilizers, antibiotics, synthetic hormones, GMOs, or other synthetic contaminants. Our careful, hands-on approach to raising cattle results in beef that's as good as it possibly can be, both for the planet and for your dinner table.

Can you tell me about your chicken?

Our chickens roam freely and have access to plenty of fresh air and sunshine, and are fed only 100% certified organic feeds. They're the healthiest, most delicious poultry on the market today, and are raised according to the strictest organic production and humane treatment standards.

Can you tell me about your pork?

Our hogs are raised unconfined and bedded on thick straw, given plenty of room to roam, and access to fresh air and sunshine. This extra care results in rich, delicious organic pork with a difference you can taste.

Can you tell me about your Turkey?

Our certified organic turkeys roam freely, with unlimited access to fresh air and sunshine. They're fed only 100% certified organic feeds, giving you the healthiest, most delicious turkeys available. Our birds are raised according to the strictest organic production and humane treatment standards, by family farmers who are serious about the health of the land, the animals, and you.

What is a fresh to frozen item?

"Fresh to frozen" products are products that were intended for fresh sale at a retail location. Due to overproduction, we have frozen the item three weeks prior to the sell by date on the package and are now able to offer it to you at a fantastic savings! These items do have an expiration date on them. We recommend consuming these within one year of the expiration date marked on the item.

Ordering & Shipping

How much does shipping cost?

We offer three shipping methods to suit your needs:

Standard $15.95
Express $49.95
Rush $69.95

Additionally, orders over $200 ship free with standard shipping!

Where do you ship to?

We ship to all 50 states in the United States.

What types of payment do you accept?

Visa
Master Card
Amex
Discover
JCB
Diners Club
ELO
Shop Pay
Apple Pay
Google Pay

When will my order be shipped?

Standard orders ship via FedEx Monday and Tuesday.

Express orders ship via FedEx Monday through Wednesday.

Rush orders ship via FedEx Monday through Thursday.

When will my order arrive?

Standard orders arrive via FedEx in 4-8 business days.

Express orders arrive via FedEx in 3-6 business days.

Rush orders arrive via FedEx in 2-3 business days.

Can I change or edit my order after it is placed?

Please verify all items in your cart are correct, your billing and shipping addresses are valid, and your recipient’s phone number is accurate, as changes cannot be made once an order is placed. In rare instances, we may be able to edit an order if contacted immediately upon order placement.
Contact us at 877-662-6328.

Can I update my shipping information after it is placed?

You will receive an email with tracking information within 24 hours of your order shipping. If you see an error with your shipping address in that email, contact FedEx to make adjustments.

How do I track my order?

You will receive an email with FedEx tracking information within 24 hours of your order shipping.

What is your return/refund policy?

Organic Prairie does not offer exchanges or product returns due to the perishable nature of our products. Please contact our consumer relations team immediately if you experience any issues with your order to receive prompt reimbursement.

How do I report an issue with my order?

Please contact our consumer relations team immediately if you experience any issues with your order to receive prompt reimbursement.

Delivery & Storage

How will my order arrive?

Your frozen meat will arrive in a corrugated box packed with dry ice and thermal liners to preserve the integrity and frozen state of the product. Read about the recycled denim liners we use in shipments.

How does the product stay cold in transit?

Orders are shipped in insulated boxes with dry ice. Dry ice keeps the product frozen and dissipates over time. The product should arrive frozen with little to no dry ice left in the box.

There was no ice in the box on arrival. Is the product still safe?

It is very common for the dry ice to have dissipated upon arrival. As long as the product is cold to the touch, the quality has not been diminished. Simply place the product in your freezer or refrigerator (use product within 7 days when refrigerated). If you have any questions about the quality of your order, please contact our consumer relations team.

Do I have to be home when my order arrives?

Residential deliveries are ‘driver release’, meaning the driver will leave the package at your doorstep if you are not home. Business deliveries are not ‘driver release’, so if the business is not open or accessible, the shipment will not be left.

How do I safely handle the dry ice?

Always use gloves or oven mitts when handling dry ice; do not handle with bare skin. Prolonged exposure can severely burn skin. Let dry ice evaporate at room temperature.

How long can my box sit outside?

Since our items are perishable, we recommend bringing shipments into your home promptly. Our team packs shipments to withstand many environments, but locations may differ.

Can I use a PO box as my delivery address?

No, we cannot deliver to Post Office Boxes.

Can I use a business address for delivery?

Yes you can ship to a business address. Business shipments will only be delivered Monday through Friday and are not driver release, meaning someone will need to be available to receive the shipment.

What happens if there is a weather delay?

We will do our best to get your order out in a timely manner. At times, bad weather can impact delivery times. We will do our best to inform you of any shipping delays. If you have any questions regarding your shipment, please contact our consumer relations team.

Do you have questions about shipping?

Check out our Shipping Information Page.

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